Ongoing IT support & advisory
A monthly retainer covering helpdesk support, system administration, and strategic guidance — so your technology keeps working and your decisions are informed.
One retainer, four things covered
Priced based on team size and complexity — confirmed during your free audit, not locked into rigid tiers that may not fit your business.
Helpdesk Support
Unlimited support requests for day-to-day issues — account access, application problems, general troubleshooting. Responses within our standard SLA.
System Administration
Microsoft 365 admin handled for you — new staff onboarded, leavers removed, licenses managed, permissions kept correct as your team changes.
Basic Monitoring & Security
Regular checks through Microsoft 365's admin tools — license usage, security alerts, sign-in activity, and MFA enforcement across your accounts.
Quarterly Review
Every quarter, we review your setup together — what's working, what's changed in your business, and what should be adjusted going forward.
IT Consulting & Advisory
Available standalone or bundled into your retainer. This is for the decisions that aren't emergencies — but matter for where your business is headed.
Software & Tool Decisions
Considering a new CRM, accounting tool, or project management platform? We help you evaluate options against how your business actually operates — not just feature lists.
Growth Planning
As your team grows, your systems need to grow with it. We help you plan ahead — when to add licenses, when to formalize processes, what to fix before it becomes a problem.
General Tech Strategy
Sometimes you just need someone who understands technology to talk through a decision with. Vendor evaluation, security questions, what's worth paying for and what isn't.
As your needs grow, so does our team around you
The core retainer covers what most growing businesses need — helpdesk, M365 administration, basic monitoring, and advisory. If your business reaches a point where it needs dedicated infrastructure monitoring, formal backup architecture, or compliance frameworks (ISO, SOC2, and similar), we bring in specialized partners to deliver that work properly — coordinated through FirxtTech so you still have one point of contact.
About Managed IT
It helps, since most of our admin and monitoring work happens through Microsoft 365's admin tools. If you're not on M365 yet, we can include a setup as part of onboarding — or recommend it as a first step.
Send us a message
Describe your issue and we'll get back to you within the response time for your support tier.