Windows & device support that actually fixes it
The service FirxtTech started with. Diagnostics, repairs, virus removal, and performance optimization — remote or hands-on, for individuals and businesses.
Common issues, real fixes
Per-device pricing for individuals. Bulk rates available for businesses with multiple machines — ask during your audit.
Virus & Malware Removal
Full system scan, malware removal, and security hardening. We don't just remove the infection — we close the gap that let it in.
Performance Optimization
Slow startup, lagging apps, overheating — diagnosed and fixed. Startup cleanup, disk optimization, and resource management.
Hardware Diagnostics
Disk health checks, memory testing, thermal diagnostics. We identify failing hardware before it causes data loss.
General Troubleshooting
Won't boot, blue screens, driver issues, software conflicts — the everyday problems that bring work to a halt.
OS Installation & Setup
Clean Windows installs, driver setup, and software configuration. Includes data backup before any major changes.
Data Recovery & Backup
Recovering files from failing drives, and setting up backup systems so it doesn't happen again.
Password Resets & Account Recovery
Locked out of your account? We reset passwords and recover access without data loss.
OS Upgrade (No Data Loss)
Moving from Windows 10 to 11, or upgrading editions — your files, apps, and settings carried over intact.
Device Reimaging
Full wipe and clean reimage for a device that's accumulated too much clutter or needs a fresh start before resale or reassignment.
Remote first, hands-on when needed
Most software issues — viruses, performance problems, driver conflicts — are resolved remotely, often the same day. Hardware issues need a closer look.
Remote Support
Screen-share diagnosis and fixes for software issues — viruses, slow performance, driver and software conflicts. Usually resolved same day, anywhere in Nigeria.
Hands-On Repair
For hardware diagnostics, physical repairs, or data recovery — drop off your device or arrange a visit. Scheduled by appointment.
Business & Bulk Rates
Multiple devices in one office? Per-device pricing drops with volume. Often bundled with our Managed IT retainer for businesses that want this handled ongoing.
About Windows & Device Support
Most software issues — viruses, slow performance, application errors, driver problems — can be fixed remotely via Quick Assist, usually the same day. Hardware issues (failing disk, overheating, physical damage) need hands-on diagnosis.
Send us a message
Describe your issue and we'll get back to you within the response time for your support tier.